At the same time in RH, we are serious to ensure our competitive advantage in the commercial interior design and renovation field, and to ensure we deliver superior value to our business customers and their brands, thus having adopted various management approaches.
The “Customer Brand Information Form” is a process tool to bring the brand value into play with client, and to show the brand specialization to client. This standardizes the required information and the information collection process related to the brand for every client, to enable RH’s brand conceptualizing design.
Every and each of RH’s project will be assigned a dedicated project leader. The project leader will take charge of the respective project, and most importantly the conceptualization of respective client’s business brand conceptualization. Moreover, due to the nature that commercial renovation needs precise and tight timing, the project leader will be held contactable 24/7 to liaise with client.
There will be a daily briefing every morning with all staff presented. The session intends to solve day-to-day problems by group discussion. The problems include design issue with especially regard to clients’ brand conceptualization and business functionality, project management issue especially with regard to service standard, technical issue, special requirement of client, client feedback and etc.
There will be a collective training session for all employees, including designers, sales and skilled workers, at the beginning of each month. The training will essentially have a section for branding, to train every employee to understand how branding adds value to a company, and how to incorporate sense of brand in our job.
Renovator Hub is a well-defined and structured organisation which ensures premium quality. Our sales personnel carry many years of experience. They are able to provide advice in design and renovation work. Also, they are able to handle any documents such as license or permit applications that are required to fulfil statutory requirements. Basically, they deal with the business relations that revolve around every project. Our designers are able to generate ideas based on input given by the clients. Our production team will then begin to transform your business space or home into your ideal space.